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Due to the nature
of the product, Bargainprinting.com does not accept
any cancellations or issues a refund once an order
has been processed. An order is considered processed
when the customer service representative checks
for payment information and for files and gives
clearance to the pre-press department to start working
on the files. The accounting department will charge
your credit card before the order goes to press. |
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If Bargainprinting.com
fails to produce printed products of acceptable
standards due to internal reasons and not due to
problems with the files the customer submitted,
then Bargainprinting.com will re-print and ship
the order at no cost to the customer.
In case it is necessary to issue a credit, there
must be clearance from the accounting department.
The credit will either be applied to the customer's
account to be used toward future printing jobs,
or will be put back into the customer's credit card. |
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Payment for all
jobs must be received before the plates for the
order are burned and the press scheduling takes
place. The credit card will be charged after the
files have been verified that they are good or a
proof is accepted and the production crew is ready
to set up the run and burn the plates. |
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Methods
of Payment |
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Bargainprinting.com
accepts all major credit cards such as Visa,
Master Card, American Express, and Discover.
We do not charge customers any additional
fees for using their credit card, neither
do we request a minimum amount for using a
credit card.
Personal, corporate checks
and money orders are also accepted. Once
the customer places the order and indicates
that a check will be sent as a method of
payment, the job will then be priced and
an invoice will be emailed with the amount
due. The order will be processed once the
check has been received and accounting issues
a clearance for the particular job. All
checks, including money orders, are treated
the same way.
Cash is accepted
as a form of payment, only if the customer
is located in our area and can visit our
offices in person. We do not accept cash
sent to us via postal service or any other
mail carrier.
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Credit
Accounts |
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Customers
who frequently print with Bargainprinting.com
can request to open a credit account. There
is a minimum spending of $500 per month, calculated
quarterly for credit accounts. A credit application
must be filled out and approved by the accounting
department before a credit account is opened.
Opening an account might
take 7-10 business days, so customers with
rush jobs are recommended to use another
form of payment while their application
is being processed.
A credit card may
be required in order to secure a credit
account and to ensure payment is made in
a timely manner. The credit card will only
be used in the event that orders that are
placed do not exceed the specified credit
limit.
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BargainPrinting.com
printing costs are listed on our website. There
is an additional shipping cost, unless the customer
is using their own shipping account. There are NO
HIDDEN CHARGES, SET UP CHARGES, and we DO NOT print
our company's name on any of the printed material. |
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In case a customer
is not satisfied with their order due to reasons
other than an error on BargainPrinting.com's part,
and would us to re-print their order, the customer
is required to place a new order through the system,
so that a new job ticket number be issued. |
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We only re-run an
order with the same ticket number (the letter R
follows the ticket number) when BargainPrinting.com
fails to produce printed products of acceptable
standards and a decision has made that it is necessary
for the job to be reprinted. |
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The customer is
responsible for the accuracy of all artwork submitted
to us either by email or by mail. The customer is
encouraged to proofread the layout, design and copy
carefully before submitting.
We do archive files for up to 1 year for reorders;
however, we are not responsible for any files lost.
Customers are advised to save a copy of their artwork. |
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BargainPrinting.com
only uses offset presses to ensure the best printing
quality. Quality control personnel inspect all jobs,
no matter their size, at all stages of production
to assure that we provide customers with the best
quality possible.
BargainPrinting.com will reproduce the submitted
files, matching the colors as closely as possible;
however, we do not guarantee color matching. If
any print job is color critical, please request
a match print. An additional fee applies for this
service. |
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Turnaround times
vary, and begin the moment we receive the correct
files or the customer has accepted his proof. For
full color in-house printing, the turnaround times
varies from 2 to 5 business days. Allow up to 10
days for PMS spot color printing.
For rush orders customers will have to contact the
BargainPrinting.com team with their specific needs
in order for us to accommodate them. No turnaround
time quoted is contractual.
Incomplete order forms or artwork will delay the
process. For RUSH orders customers must request
a turnaround time quote. |
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All in-house orders
are shipped through UPS, and the delivery time ranges
from 1 to 7 business days according to where the
order is being shipped to. We are not responsible
and have no control over the UPS deliveries and
delays. If the customer prefers a different carrier,
they must provide us with their own account information.
We will contact any provider as long as an account
number is available.
Federal Express Ground carrier does not allow third
party to call for a pick up. The customer is encouraged
to use a different carrier, or the customer has
to contact Federal Express Ground to arrange the
pick up. That will result in extra fees from Federal
Express to the customer's account. |
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Problems
in shipping /In-house delays |
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We are striving
to process and ship all orders as fast as
possible. However, from time to time we may
experience delays in shipping due to an overload,
length of time required for a job to dry,
and/or delays in the bindery to finish a job.
We will do our best to meet the due date,
and in case we cannot, we try to notify the
customer in a timely manner. |
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Problems
in Shipping - in-house mistakes |
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In case an
order gets shipped to the correct customer
but to the wrong address, or gets shipped
to an entirely wrong customer, we will do
our best to accommodate the customer and have
their printed material delivered to the correct
address in a timely manner. |
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Problem
in Shipping - carrier problem |
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From time
to time, items cannot reach their destination
due to problems or errors of the delivery
carrier. To minimize problems with packaging,
we pack in double wall boxes, for extra durability. |
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Handling
Claim reports with UPS |
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Bargainprinting.com
will handle only claims of orders that were
shipped using the Bargainprinting.com UPS
account. We are not allowed to handle claims
of orders that were shipped using a customer's
account, but we will supply the customer with
all the necessary documentation to file their
own claim. |
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The customer is
responsible for the content of their print job,
confirmation that all images used were not copyrighted
and that the customer is the owner or he/she is
authorized to use them. Bargainprinting.com does
not sensor the content of any print job. |
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No information we
collect for order processing or from inquiries is
shared with any other company or website. The customer
information is used to contact them when necessary,
in regards to their jobs, or inform them on BargainPrinting.com
products and services. Customers can opt-out not
to receive informative emails unless they are related
to their orders/accounts. Credit Card information
is only used to bill the customer for products and
services ordered.
BargainPrinting.com might distribute samples of
the customer's printed material but we will never
use them for advertising purposes. |
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A soft proof in
PDF format is available to all customers who request
it at an additional fee. This type of proof is intended
only for positioning and layout, and not to correct
color. It is provided in low resolution.
Once a proof is posted under the customers account,
the job will not be processed unless the proof is
accepted. We will submit up to 3 proofs for the
same fee, if necessary.
If a customer is not requesting a proof, the customer
accepts the responsibility that the files are set
correctly and the order will then go through the
printing process. In case we notice any problems
with the files we will contact the customer and
work together on receiving new files.
If a job is color critical, the customer can request
a match print. This process will delay job completion
since a match print will have to be mailed for approval. |
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Quotes are valid
for 30 days from the day it was emailed back to
the customer. All quotes are generated based on
the specifications the customer submits. If any
of the specifications changes or the order is being
placed after the 30 days, a new quote is required.
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Printing is not
an exact science and we often run into overages
or shortages. There is an industry wide rule that
considers acceptable shortages and overages of 10%.
At bargainprinting.com we do our best to minimize
this percentage, but we encourage customers who
will need a specific number of printed materials
for mailing, to order extra pieces. |
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